Shuttle Operations Certificate Program

Wednesday, October 23
1:00 p.m. - 4:00 p.m.

Shuttle programs are an integral part of many parking operator’s product solutions. Shuttle operations themselves come in variety of sizes and complexity from a single van operation at a hotel or apartment, to extensive off-airport or on-campus shuttle services.  

The program will examine the essential building blocks of a shuttle program that every parking operation should know. This will include shuttle vehicles and shuttle vehicle types, employee recruitment and training processes, shuttle productivity tools, as well as service and safety standards.       

Led by a parking industry expert with decades of shuttle operations experience, the course is a blend of classroom presentations, skills exercises, and case studies for a highly engaging learning experience.       


The course is ideal for parking managers and supervisory level employees in commercial, municipal, health care, airport, and other parking operations.


In this course you will:

  • Understand the business model and economics behind different shuttle programs
  • Learn the different types of available shuttle vehicles, their characteristics, fuel options, and applicability in different shuttle businesses
  • See best practices for recruiting, training, and retaining shuttle employees and drivers
  • Understand the importance of proper shuttle maintenance and risk-management procedures
  • Hear how to establish and manage service standards, and shuttle operating procedures
  • Examine how to respond to realistic services scenarios in shuttle operations
  • Find resources to assist in shuttle operations planning


Matthew Winston, Vice President, Masters Transportation


1:00 p.m. - 4:00 p.m.

The program includes:

  • 1/2-day instructor-led study program in shuttle operations management
  • Course materials and workbook
  • Certificate of attendance
  • 3 credit hours towards NPA Certified Parking Professional (CPP)

Certified Parking Professional

Course Fee

$149 NPA members / $199 nonmembers
Attendees must be registered for the 2019 NPA Annual Convention and Expo.
Register Now >>

Get Certified:

Attendance at the Shuttle Operations Program provides 3 continuing education (CE) hours towards the CPP designation. Learn more.