Schedule at a Glance

The 2019 NPA Convention & Expo in Orlando is bigger and better than ever. Choose from over 50 education programs, networking events, and social programs to grow your business and career.

Sunday, October 20
3:30 p.m.-5:30 p.m. Board of Directors’ Meeting
6:00 p.m.-8:00 p.m. Board of Directors’ Dinner
Monday, October 21
7:00 a.m.-11:30 a.m. Mobility Lab Expo Set-up
7:30 a.m.-3:00 p.m. Jerry and Helen Stocks Memorial Golf Tournament
8:30 a.m.-4:30 p.m. Executive Training Program - Day 1
8:30 a.m.-4:30 p.m. CPP Preparation Course
8:30 a.m.-4:30 p.m. Smart Cities Solutions Forum
2:00 p.m.-4:00 p.m. Facility Tour: Walt Disney World
2:00 p.m.-6:00 p.m. Exhibitor Move-In
6:00 p.m.-9:00 p.m. Celebrate Parking Night


Tuesday, October 22
8:00 a.m.-1:00 p.m. Exhibitor Move-in
7:00 a.m.-9:00 a.m. Mobility Lab Expo Set-up
8:00 a.m.-9:30 a.m. Opening Breakfast and Keynote Address: “Understanding the Impact of Digital Disruption”
James McQuivey, Principal Analyst, Forrester Research 
8:00 a.m.-4:30 p.m. Executive Training Program - Day 2
9:45 a.m.-10:45 a.m. EDUCATION SESSIONS
Connected Consumer Stop That: Five Habits Parking Operators will Need to Change to Win Customers
Mobility Lab Campus Mobility Master Planning: The Risks, The Rewards, and The ROI
Mobility Operations Crowd Pleaser: How to Improve the Guest Parking Experience at Special Events
Strategy & Business Intelligence The Mobility Moment: Connected Cars, Consumers and the Future of Transportation
Workforce Development Leading a Self-Care Revolution: A LAZ Case Study for Improving Employee Well-being 
11:00 a.m.-12:00 p.m. EDUCATION SESSIONS
Connected Consumer Consumer Experience Management: The Key to Growth in Parking
Mobility Lab Parking in a Friction-Free, Plastic-Free World
Mobility Operations Transportation Shuttle Management: Tool and Trends
Strategy & Business Intelligence Shared Parking: The Key to Smart Growth
Workforce Development Inclusion as a Business Strategy
12:00 p.m.-1:30 p.m. Innovation Awards Luncheon and Keynote Session
1:30 p.m.-6:00 p.m. Expo Hall & Mobility Lab OPEN
2:00 p.m.-4:00 p.m. Facility Tour: City of Orlando
2:30 p.m.-3:30 p.m. Think Tank Session 1
3:30 p.m.-4:30 p.m. Expo Hall & Mobility Lab Break
4:00 p.m.-5:00 p.m. Vendor Solutions Showcase Session 1
6:00 p.m.-8:00 p.m. Dine Arounds


Wednesday, October 23
7:00 a.m.-8:00 a.m. University Parking Symposium
8:00 a.m.-9:00 a.m. EDUCATION SESSIONS
Connected Consumer Using Smart Technology to Improve Yield Management: A Healthcare Case-study
Mobility Lab Micro Transit: Small Steps Mean Big Changes for Urban Mobility
Mobility Operations University Parking Symposium: New Best Practice in Campus Parking
Strategy & Business Intelligence Mobility Lab AM Exhibits
Workforce Development Building a Culture that Attracts and Retains Employees
8:30 a.m.-12:30 a.m. Valet Operations Certificate Program
9:00 a.m.-9:30 a.m. Conference Continental Breakfast
9:30 a.m.-10:30 a.m. EDUCATION SESSIONS
Mobility Lab Valet Operations: Technology Trends & Tools
Mobility Operations I Want to Go Gateless: What Do I Need to Know?
Strategy & Business Intelligence Damus CEO Leadership Forum: Parking in the Age of Tech, CEOs a New Road for Parking
11:00 a.m.–4:00 p.m. Expo Hall & Mobility Lab Open
11:30 a.m.-12:30 p.m. Think Tank Session 2
12:30 p.m.-1:00 p.m. Exhibitor Network Lunch
12:30 p.m.-1:00 p.m. Peer to Peer Network Lunch
1:00 p.m.-4:00 p.m. Shuttle Operations Certificate Program
1:30 p.m.-3:30 p.m. Parking Consultants Council Meeting
2:00 p.m.-3:00 p.m. Expo Hall & Mobility Lab Break
2:00 p.m.-4:00 p.m. Facility Tour: University of Central Florida
2:30 p.m.-3:30 p.m. Vendor Solutions Showcase 2
4:00 p.m.-5:00 p.m. EDUCATION SESSIONS
Connected Consumer Big Brother: Using Technology to Manage Valet Employees and Improve Customer Experience
Mobility Lab Future Proofing Smart City Infrastructure
Mobility Operations How to Maximize Parking Capacity: A Downtown Clearwater Case-study
Workforce Development City Success: Build Team Collaboration to Drive Customer Service Success
5:15 p.m.-6:00 p.m. EDUCATION SESSIONS
Mobility Lab Valet Operations 2030: What Will it Look Like a Decade From Now?
Mobility Operations Flight Plan: Airport Pick-Up & Drop-Off Trends
Workforce Development There's an App for That: Technology anf Today's Workforce
6:00 p.m.-7:30 p.m. 40 Under 40 5th Anniversary Alumni Reception


Thursday, October 24
8:00 a.m.-9:00 a.m. EDUCATION SESSIONS
Mobility Lab Parking Policy in Action Forum
Mobility Operations Life Cycle of the Healthcare Campus Parking System
Workforce Development Increase Employee Retention Through Understanding Core Employee Motives
8:30 a.m.-12:30 p.m. Emergency Preparedness Certificate Program
9:00 a.m.-9:30 a.m. Expo Hall & Mobility Lab Breakfast
9:00 a.m.-12:00 p.m. Expo Hall  & Mobility Lab Open
12:00 p.m.-6:00 p.m. Exhibitor Move-Out

Schedule subject to change.

 Monday, October 21
7:00 AM - 2:00 PM    Helen and Jerry Stocks Memorial Golf Tournament
Network with Parking Pros and Support the Parking Industry Institute While Hitting the Links
Don’t miss this opportunity to play at Shingle Creek Golf Club Course and connect with decision makers!

This is a great way for C-suite execs to meet, for vendors to host clients, and for golf aficionados to spend a day on the links.

Bus transportation to Shingle Creek Golf Club departs the Loews Sapphire Hotel lobby at 7:00 a.m. for a Shotgun start at 8:00 a.m. Lunch provided. Schedule subject to change.
6:00 PM - 6:30 PM    40 Under 40 Awardees: Early Access Pass to Margaritaville
This is an invite-only event for NPA 40 Under 40 honorees and special guests.

Get a head-start on the party! Meet your fellow 40 under 40 honorees and leaders in the parking industry at this Early Access Pass event. Make personal connections that will build your professional network in the industry.

6:00 PM - 6:30 PM    CPP Holders and Candidates: Early Access Pass to Margaritaville
This is an invite-only event for CPP Holders and CPP Preparation Class Attendees

Certified Parking Professionals, meet your fellow CPP peers and future CPP designees with this special Early Access Pass to Orlando’s famous Margaritaville.
6:00 PM - 6:30 PM    First-Time Attendees: Early Access Pass to Margaritaville
New to the NPA convention and expo? Then make your first NPA event a great one.

As a first-time attendee we're delighted to present you with an early access pass to Margaritaville. Grab an early drink, then meet other new NPA members and attendees in this fun, interactive session before the big opening reception. Make new contacts right away your first day!

This is an invite-only event for Expo First-Time Attendees.
6:30 PM - 8:00 PM    Opening Reception at Margaritaville
NPA welcomes you to Orlando and the ultimate tropical escape at Universal CityWalk® - Margaritaville. Inspired by the lyrics and lifestyle of Jimmy Buffett, this multi-level party venue will be the perfect way to begin 2019 NPA Convention in style with a colorful collection of indoor and outdoor experiences.

Giant stilt walkers and balloon artists will entertain you while a two-story volcano erupts into a giant blender, all to the beat of island party music!

A live band plays on the Main Stage all night.  

Enjoy the Marina Level where you can party on your own sport fishing boats outfitted with real fishing gear and tournament flags. Or step outside to the Porch of Indecision, the best covered deck in CityWalk® with the flavor of outdoor bars in the Caribbean our very own singing guitarist.

Sneak away to the Tiki Dining Room a semi-private area, that overlooks the Marina Level and Main Stage. Bamboo, thatched roofs, and of course large tiki heads and torches create authentic tiki bar surroundings.
 Tuesday, October 22
8:00 AM - 9:30 AM    NPA Opening Breakfast and Keynote: Digital Disruption and the Age of Innovation
Enjoy breakfast and experience the NPA Opening event where NPA celebrates its past year, looks to next year, and welcomes everyone to the 2019 conference program.

The keynote address will feature author, analyst, and thought leader James McQuivey from Forrester Research. James will illustrate how digital disruption is having a profound effect on every industry it touches.   

James McQuivey
Vice President
Principal Analyst, Forrester Research Inc.

James is the foremost analyst tracking and defining the power and impact of digital disruption on traditional businesses. His consumer models identify the ways consumers have embraced digital experiences and platforms, and his strategy models help companies prepare to serve those consumers. He applies this knowledge to a wide variety of industries, from consumer media to consumer technology, from financial services to retail and consumer products. James is the author of the book Digital Disruption: Unleashing the Next Wave of Innovation.

In addition to keynoting at industry events and Forrester Forums, James is routinely sought after for comment by such publications as The New York Times and The Wall Street Journal. He also appears frequently on NPR and CNBC.
12:30 PM - 2:00 PM    NPA Innovation Awards Luncheon
Join us for the NPA Innovation Awards Luncheon, featuring Keynote speaker, Stephen Smyth, CEO and co-Founder of COORD.

The awards luncheon also recognizes the 2019 class of 40 under 40 recipients, the parking industry’s up and coming young professionals and entrepreneurs. The program includes a special feature on five years of the NPA 40UNDER40 program when NPA will honor all 200 recipients.  

The luncheon will also recognize the NPA 2019 Innovation Awards winners, the parking industry’s most prestigious award. 

NPA 2019 Innovation Awards
Innovator of the Year
Recognizing a parking leader whose business practices and professionalism demonstrate excellence in innovation and showcase best practices.
Innovative Organization of the Year

Recognizing a company that demonstrates cutting edge expertise, smart city innovation and advancement of technology in the parking industry.
Innovative Facility of the Year
Recognizing a project that exemplifies best in class design, construction, form, or function and provides a positive experience for parkers.
Innovative Sustainability Project of the Year
Recognizing an innovative design, new construction, restoration, or client project that showcases clear results in minimizing environmental impact & maximizing building efficiency

Keynote Presentation: Curb Appeal: How COORD is Reshaping the Mobility Revolution 
In this Key-note presentation, Stephen Smyth CEO and Co-founder of COORD, explains how managing the curb is the key to making city streets more productive and efficient. By building tools to collect, analyze, and share curb data, COORD can help integrated mobility services like bike-sharing, car-sharing, and ride-hailing as well as traditional transportation options, like public transit.

In this informative presentation, Stephen will demonstrate how stakeholders like parking operators, TNCs, and city managers can leverage this data for their customers and clients.

A question and session will follow the presentation.

Stephen Smyth, CEO and co-Founder, COORD
3:00 PM - 4:00 PM    NPA Shared Parking Book Party
NPA celebrates the upcoming launch of its newest publication: The Fifth Edition of Shared Parking. Join principal author, Mary Smith PE, for a special book-signing and even launch in NPA Central right on the expo floor.      
6:00 PM - 10:00 PM    Dine Around: Vivo Italian Kitchen

Vivo Italian Kitchen

Celebrate the beauty of true Italian cuisine at this full-service restaurant, where heirloom family recipes are served up in a sleek, modern setting. An open Expo Kitchen allows you to glimpse piping hot pizzas emerging from the oven and watch as chefs make fresh bread, sauce, mozzarella, and pasta before your eyes. The finest ingredients ensure every meal is authentic, robust, and full of flavor.

Dine Around Fee: $30.00. Includes appetizer, choice of entree, dessert and up to 2 drinks.

Sponsored by: Southland

6:00 PM - 10:00 PM    Dine Around: Toothsome Chocolate Emporium & Savory Feast Kitchen

Toothsome Chocolate Emporium & Savory Feast Kitchen

Extraordinary foodstuffs abound at this new full-service restaurant, bar and confectionary. Indulge in classic dishes like steak and seafood, as well as an all-day brunch menu featuring crepes and quiches, each with their own novel twist. But save room for the grand finale: The chefs create culinary alchemy with gourmet chocolates and one-of-a-kind desserts, ranging from artisanal milkshakes to sumptuous sundaes. Flavors like Chocolate Brownie Bark, Bacon Brittle and Salted Caramel Flan might make it impossible to choose just one.

This Steampunk dream is an enchanting eatery topped with towering smokestacks and adorned with intriguing gizmos. It's a fantastic feast for the eyes and the stomach.

Dine Around Fee: $30.00. Includes appetizer, choice of entree, dessert and up to 2 drinks.

Sponsored by: Southland

6:00 PM - 10:00 PM    Dine Around: The Cowfish Sushi Burger Bar

The Cowfish Sushi Burger Bar

Welcome to crazy good ... where a kaleidoscope of ingredients come together to craft one-of-a-kind fresh sushi and burger dishes to die for. Then they collide to form a crazy but delicious new food called “burgushi”. And a lovable, responsive wait staff, original pop art, and larger-than-life fish tanks –with actual cowfish—top it all off to make The Cowfish a crazy good experience.

The Cowfish offers an array of fresh, hand-crafted sushi, ranging from the traditional and, in true Cowfish fashion, the not so traditional.

Attack the Angry Lobster, or check out the Tropical Storm Roll, a tempting ménage of sashimi (tuna, salmon and yellowtail) layered atop a cucumber, avocado and kani roll.

Dine Around Fee: $30.00. Includes appetizer, choice of entree, dessert and up to 2 drinks.

Sponsored by: Southland

6:00 PM - 10:00 PM    Dine Around: BiCE Orlando

BiCE Orlando

Bice Ristorante offers Northern Italian cuisine and superb service in an elegant atmosphere. Fresh pasta is rolled daily to create the authentic menu of exquisite dishes, from seafood fettuccini to veal scaloppini and beyond. A children’s menu is also available. Remember to save room: A pastry chef crafts decadent desserts like tiramisu and limoncello cheesecake each day.

The network of Bice restaurants spanning the globe today began in 1926 in Milan, when Beatrice Ruggeri (Bice, to her family and friends) transformed her incredible home cooking into a beloved, booming restaurant business.

Dine Around Fee: $65.00. Includes appetizer, choice of entree, dessert and glass of wine.

Sponsored By: Southland

6:00 PM - 10:00 PM    Dine Around: The Oceanaire

The Oceanaire

At the Oceanaire Seafood Room the commitment to freshness sets the restaurant apart from the rest. Only top-of-the-catch fish from the world's most reputable suppliers is served, and each dish is carefully crafted to ensure the restaurant's high standards of quality and flavor are exceeded. This award-winning restaurant is located in Pointe Orlando about a 20-min cab-ride from Lowes Hotel.

The menu is based on market availability, therefore the selections change each day.

Dine Around Fee: $65.00. Includes appetizer, choice of entree, dessert and glass of wine.

Sponsored by: Southland

 Wednesday, October 23
9:00 AM - 10:00 AM    Continental Breakfast
Enjoy continental breakfast.
Breakfast located in Pre-function East close to registration area. 
11:00 AM - 4:00 PM    Expo Hall & Mobility Lab Open
Located in Kingston Hall & Caribbean 7
12:30 PM - 1:00 PM    Exhibitor Network Lunch
Enjoy lunch with peers, clients, and NPA members
12:30 PM - 2:00 PM    Peer to Peer Networking Lunch
NPA’s Peer to Peer networking lunch event is an opportunity to tap into an outstanding parking peer network to find solutions to problems, learn about new opportunities and to build your "go to" parking network. You will get a chance to discuss hot topics relating to a range of parking operational areas.
Each table represents a different parking sector or operational area.  Grab a boxed lunch, join the conversation, share your comments, and hear some thought-provoking ideas.
Table topics” include:
  • Off Airport Parking
  • Municipal Parking
  • University Parking
  •  Health Care Parking
  • Valet Operations
  • Public Policy and Taxation
Learning Objectives
Discuss topics relating to a range of parking operational areas
Hear how other parking operators are managing parking related issues
Share your parking operations success, concerns, and questions
 Thursday, October 24
9:00 AM - 9:30 AM    Continental Breakfast
Breakfast located in Kingston Hall foyer
9:00 AM - 12:00 PM    Expo Hall & Mobility Lab Open
Located in Kingston Hall & Caribbean 7